Skyewebsites

Web Design & Digital Marketing from the Isle of Skye

Website Maintenance and Support

Right support at the right time

Our website maintenance service includes all the features you need to support you and your WordPress website; backups, security, system & plugin updates, uptime monitoring, analytics, helpdesk, extra support & development resource and our own online support centre providing video training, tutorials & guidance

It’s important that you continue to grow and nurture your online presence and we are here to support you. All our customers have different technical and marketing skills, experience, business requirements and budgets – as such, we can work with you to identify exactly what support you may need going forward.

Explaining what we do – analogy with owning a car

What we Do

It’s Like…

System & Plugin Updates
1. Your annual car service, plus
2. Regularly checking your car for tyre pressure and water (and adding in more if required), plus
3. Fitting new features on your car regularly and in a safe way
Backups
Always having replacement parts or a spare car, ready to use if there is a problem, plus
a technician onsite to fix anything that isn’t working.
Security
Your car alarm and a vicinity alarm to let the police know know about potential theft or security issues, who then come and deal with any security issues. You let them get on with it, and don’t have to chase after the thieves yourself.
Uptime Monitoring
Having a remote engine management system that alerts you when there is something wrong with your vehicle, calls the garage technician and gets your car fixed.
Helpdesk & Support Resource
Your local garage, who have the expertise to fix problems with your car.

The Detail

Backups

Don’t ever lose your website, enquiries or orders again.

We’ll take a backup of everything: your database, WordPress source files, uploaded images – the entire website. Backups are stored on a secure AWS cloud server, allowing us 24/7 access to previous backup files.

If your website ever needs restoring, we’ll do it for you (free of charge), leaving you free to run your business and not get bogged down in technical tasks.

View Support Options →

Security

Get protected from malware and keep safe from hackers.

Using specialist security tools, your website is monitored for malware, blacklisting, DNS and WHOIS changes. If there is a problem we work with Sucuri, a specialist malware removal company to cleanup malware and resolve any issues.

View Support Options →

WordPress System & Plugin Updates

Keep up-to-date with the latest upgrades and reduce the risk of security problems.

With regular WordPress updates providing new features and security fixes, and over 20,000 WordPress plugins, there’s a lot to keep track of.

We update your WordPress driven website and plugins – making sure that any upgrades don’t render your website inoperable. If there are any problems with the upgrade we’ll restore your website back to it’s previous state so you can still do business.

For larger sites or if we think there may be a conflict we’ll go through the process of taking a backup prior to update and/or performing the updates on a copy of your website before we update the live system.

Uptime Monitoring

Minimise downtime and maximise effectiveness.

We’ll monitor your website 24/7 and take action to restore your site should there be a prolonged outage.

Google Analytics

If you’re not measuring, you’re not marketing.

Review and Revise is a favourate subject of ours and critical to you being able to see what’s working and what isn’t. We’ll setup Google Analytics and Google Webmaster Tools if you’re not already using them. We’ll also help you use and understand both tools.

Helpdesk

As a support customer you’ll get a login to our premium helpdesk.

This can be accessed through your web browser, mobile phone or tablet where you can raise support or development requests.

No forums waiting for a community response – just answers to fix your issues.

Support & Development Resource

Need an extra pair of hands to enhance your website or create new content?

You can choose to add extra support or WordPress development hours to your monthly package to tackle tweaks to specific pages or perform a more involved overhaul of your website.
Looking for a complete website re-design or custom development – we can help with that as well.

WordPress Video Training, Tutorials & Guidance

WordPress is a powerful and feature rich content management system, and with thousands of plugins available there can be a lot to learn and explore.
We can help you learn about updating the content on your WordPress site through our library of WordPress video tutorials and premium plugin reviews and tutorials.

As we grow with you to understand your business and specific WordPress setup we’ll suggest new functional opportunities you might be interested in and through the use of a growing set of tutorials show you how to use and configure premium WordPress plugins.

Get in touch

A support contract is aimed at giving you re-assurance, peace of mind and value for money. They are not compulsory but are available on request!

Every business and their requirements are different – contact us to explore how we can help you.